Job Title: Sales Associate (Temporary) - Textbook Bookstore
Department: Textbook Bookstore
Location: Columbus Campus
Employment Type: Staff
Employment Status: Temporary
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Works morning, mid-day, and other odd hours as assigned: July 24, 2017 -September 29, 2017.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1) Provides customer service to promote sales in the campus bookstore.
2) Assists customers in locating merchandise.
3) Stocks merchandise and helps to maintain a clean and organized retail floor.
4) Greets customers with enthusiasm and a smile.
5) Assists customers with product selection and general questions.
6) Provides sales floor support.
7) Stocks merchandise product.
8) Operates cash register.
9) Works assigned schedule, exhibits regular and predictable attendance and works overtime as required to meet workload demands.
10) Performs other related duties as required.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College’s Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American’s with Disabilities Act.
Working Conditions: Normal retail working conditions
Knowledge, Skills and Abilities: Knowledge of: standard retail and merchandising practices and procedures, computer, basic mathematics, and general knowledge of loss prevention guidelines.
Skill in: verbal and written communications; strong interpersonal skills; operation of general office equipment, including cash register; general clerical practices; maintaining and promoting good public relations.
Ability to: interact effectively with customers and deliver excellent customer service; work as a team in a busy retail environment, develop and maintain effective working relationships with associates, students, and guests of the college; adhere to the policy and procedures; handle details; manage and operate cash register.
Minimum Qualifications: State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: Customer Service Experience
Additional Information: Work areas include:
Floor Support & Stocking: Provide exceptional face-to-face customer service to Bookstore patrons if working during business hours. Recover store during busy periods while maintaining focus on the customer or working after store closure to prepare for the next business day. Working with the Textbook team to ensure new product is quickly merchandised and stocked on the sales floor. Floor Support & Stocking Hours: Monday - Friday 11:00 a.m. - 5:30 p.m. Monday - Thursday 7:00 p.m. - 12:00 a.m. and Friday 1:00 p.m. - 6:00 p.m. Monday - Thursday 7:00 p.m. - 12:00 a.m. and Saturday 11:00 a.m. - 4:00 p.m.
Web Order Fulfillment: Working behind-the-scenes to fulfill web orders without face-to-face customer interaction. Effectively run a register without cash transactions. Work in preparing packages to ship for customers that have completed online orders. Web Order Fulfillment Shifts: Monday - Friday 8:00 a.m. - 1:30 p.m. Monday - Thursday 8:00 a.m. - 1:00 p.m. and Saturday 8:00 a.m. - 1:00 p.m.